Mindscape Software Australia

Software Specialist for Over 20 Years

Sign up to our newsletter

Confidence Guarantee
Product Support

Product Support

Print Shop 3.0 Professional patch -
Click here

Print Shop 3.0 Deluxe patch -
Click here

PrintShop 3.5 and PrintMaster 6 Platinum are Windows 8.1 compatible. Only PrintShop uses the .NET framework. If you have updated to Windows 8.1 from Windows 8 you may have to install the .NET Framework. Broderbund has a support page for this issue on our site that they can direct customers here:
U-SING Microphones  

Problem:

My USB microphones will not work with my Wii Karaoke game even though they were purchased with a previous version of the game.

Solution:

The Blaze Microphones will work with the U-SING You've Got Talent and the U-SING Girls Night however it does not work with the new U-SING 2 Australian Edition or any Karaoke Revolution Glee game. This is because of an agreement that Nintendo made with Logitech that all new Karaoke games on Wii will only work with the Logitech USB Microphones.

Mindscape have only ever bundled our games with the Logitech Microphones however some of our retailers chose their own Microphone to bundle with the games on a retail level to make it cheaper for their customers, unfortunately this has now caused more issues for customers.

You can purchase replacement microphones from Dick Smith or contact us directly supportau@mindscape.com.au for further information.

 

TurboFloorPlan  

Problem:

TurboFloorPlan is not displaying Australian/NZ Catalog

Solution:

The settings on your PC need to be set to Australia/English not USA - that way that your PC will pick up the Australian/NZ settings. Go to Control Panel and Regional and Language settings - Check all three tabs.

Once complete you will have to re-install the software.

 

Wii Connection Issues
 

Problem:

Can't connect Wii to the internet.

Solution:

Please click on the following link and follow the instructions on connecting:
  http://www.nintendo.com/consumer/systems/wii/en_na/getOnline/index.jsp

 

Welcome to Mindscape Product Support. The below links are product specific and offer answers to the most common questions, along with product based resources and forums. If you haven't found the information you are looking for, please email Technical Support at supportau@mindscape.com.au

These are just some of the common issues that may occur with your software please click on the following links for quick access to the user forums and knowledge based articles for our products or contact our support supportau@mindscape.com.au:

Konami Support:

https://www.konami.com/support/

Acronis Knowledge Base:

Acronis Forum:

Acronis Support:

http://kb.acronis.com/

Acronis Forum

1800 991 765

Broderbund Technical Support:

Broderbund How to resources:

http://support.encore.com/howtoresources/

http://forums.encoreusa.com/

Personal Architect Support:

http://www.personalarch.com/faqs.php

ProArchitect Support:

http://www.cadsoft.com/support.php

Hoyle Gaming Forum:

http://forum.hoylegaming.com/phpBB3

WebCreator Knowledge Base:

http://www.lmsite.net/helpcenter/knowledgebase.php

Legacy Family Tree:

http://www.legacyfamilytree.com/Help.asp

Encyclopaedia Britannica Knowledge Base:

http://support.britannica.com/

TurboCAD PC Forum:

http://forums.turbocad.com/

TurboCAD Mac Forum:

http://tcmacforum.imsisupport.com/

TurboFloorPlan Forum:

http://forums.turbofloorplan.com/

Roxio Knowledge Base:

Roxio Forum:

http://www.roxio.com/eng/support/

http://forums.support.roxio.com/

Nuance Knowledge Base:

http://nuance.custhelp.com/

Her Interactive Knowledge Base:

Her Interactive Forum:

http://www.herinteractive.com/Technical_Support

http://www.herinteractive.com/Video_Game_Community

PopCap Knowledge Base:

http://www.popcap.com/help6.php?icid=help_game

http://www.popcap.com/help5.php?icid=help_cd-rom

Legacy Games Knowledge Base:

http://www.legacygames.com/forums/

iolo Knowledge Base
http://support.iolo.com/ics/support/KBSplash.asp
Corel Product Support http://www.corel.com/en/support/
Nero Product Support http://www.nero.com/ena/support/
Movavi Product Support https://www.movavi.com/support/
Kalypso Product Support http://www.forum.kalypsomedia.com/
Alawar Entertainment Product Support https://www.alawar.com/feedback.php