30-Day Money-Back Guarantee (Physical products only)
Physical Goods supplied by Mindscape's websites as listed in Article 1 are new and guaranteed against defects. If the product does not meet your expectations, you have 30 days from the date of receipt to return the product for exchange or refund of goods excluding postage and packing. The customer is liable for the delivery cost to send the product back to Mindscape. Please call Mindscape on +61 2 9964 0475 for returns information. Does not apply to electronic downloads.
For a period of 90 days following date of purchase, Mindscape guarantees that the medium on which the software is distributed is free from manufacturing defects. In the case of defective software, Mindscape will freely reimburse the purchase price, or will repair or replace the software, only if it is returned to Mindscape within the 90-day period (a receipt must be enclosed as proof of purchase). Refund excludes any postage and packing costs including the delivery cost to send the product back to Mindscape. These are the only options available for any failure of the guarantee. Mindscape takes no responsibility for any other guarantee, either implicit or explicit, in relation to the software and the documentation accompanying it, especially, but not exclusively, any implicit guarantee relating to marketing the software and using it for particular purposes.
Goods should be returned (delivery cost to be payed by customer) in their original packaging and in reasonable condition to the Sales Team at the following address. You will also need to call Mindscape on +61 2 9964 0475 between 9.30am and 5.00pm (Mon-Frid excluding public holidays - Australian EST).
Mindscape will provide reimbursement within a period less than or equal to four weeks following receipt of the returned package. All replacements will be made on a like for like basis.